Privacy Policy
At Nurturing Hands Community Services Pty Ltd (NHCS), your privacy is very important to us. We are committed to protecting your personal information and ensuring that the details you share with us are handled with care, respect, and transparency.
This policy explains how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information that helps us provide you with quality care and services, such as:
- Your name, address, contact number, and email
- Date of birth and emergency contact details
- Health or disability information (only as needed to provide support)
- NDIS number and plan details
- Information shared with us through forms, phone calls, emails, or our website
We only collect information that is relevant and necessary to deliver our services safely and effectively.
How We Use Your Information
We use your personal information to:
- Provide and manage NDIS and support services
- Communicate with you and your nominated representatives
- Maintain accurate service records
- Improve our services and ensure safety and quality
- Meet NDIS and legal obligations
We will always use your information fairly and only for purposes that you would reasonably expect.
How We Protect Your Information
We take your privacy seriously. All personal information is stored securely — whether electronically or in paper form — and is only accessed by authorised staff.
We use security measures such as password protection, secure systems, and staff training to prevent misuse, loss, or unauthorised access.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share limited information only when:
- It’s required to deliver your NDIS services (e.g., with healthcare professionals or support workers involved in your care)
- You have given us permission
- It’s required by law (e.g., in emergencies or to prevent serious harm)
Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any information that is inaccurate or out of date
To make a request, please contact us using the details below. We’ll respond within a reasonable timeframe.
Website and Online Data
When you visit our website, we may collect basic information like your browser type, pages visited, and time spent on the site. This helps us improve user experience but does not personally identify you.
If you contact us online or subscribe to updates, we will use your details only for that purpose and will not share them with third parties.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Changes to This Policy
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Contact Us
If you have any questions, concerns, or requests about your personal information or this policy, please contact us:
Nurturing Hands Community Services Pty Ltd (NHCS)
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Mon-Fri : 9:00 am - 5:00 pm
Sat-Sun : 9:00 am - 2:00 pm
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Phone : (07)42537706
After Hours : 0449626779
- Email : NurturingHandsCS25@gmail.com
- Address : 67 Oxbow Loop Redlynch, Qld 4870